Office Policies

Please let us to get to know your child so we can tailor care to their needs. Arrive 15 minutes early for all new patient appointments so that you can complete a medical history form and provide other information.

If you are late, there may not be enough time left in your appointment to complete a comprehensive exam and give your child the attention they deserve. In such cases, we may need to reschedule your appointment.

Please understand that a missed appointment is time wasted. It is time that could have been used by another child in need of care. If cancellation is unavoidable, please call right away.  We ask for at least 48 hours in advance to reschedule. An administrative fee may be charged otherwise.

A parent or guardian MUST accompany the child for their first appointment so that an informed treatment plan can be formulated. After the initial visit, someone other than the guardian may accompany your child to the appointments, but it is critical that a guardian be present for the first visit.  Only the guardian can legally consent to have an exam performed.

We try to keep our office efficient and keep you informed about your financial obligations without surprises. We accept VISA, Master Card, Debit, and cash as payment. Payment in full is required at the time of service, and we will gladly file your insurance claim electronically to your insurer for direct reimbursement to you.   This process ensures prompt reimbursement directly to you.

We have no control over your insurance plan, their contract with you, or how benefits are determined. We can however file a predetermination of benefits with your insurer once a treatment plan is made so that you can be confident in what your dental benefits will cover.

Children are unpredictable. Despite our best efforts, on occasion your scheduled appointment may be delayed. If this happens, it is usually because we have had to accommodate an emergency patient or an injured child. Please accept our apology and consider that we would make the same accommodation for your child if they had an emergency. We appreciate your understanding in these situations, and please understand that we make every effort possible to respect your time.

We respect your privacy and abide by the Ontario Personal Health Information Protection Act.  If you have any questions about how we manage your personal information, or any questions about our standard protocols, do not hesitate to speak with the reception staff or doctor.